FAQs

Car Parking

There is one hour parking on Glenferrie Road or 2 hour ticket parking off Liddiard Street.

Public Transport

We are well serviced with Public Transport, Glenferrie station is a 5 min walk away and the 16 tram travels up Glenferrie Road with a stop 100m from the salon.

 Arrival

To ensure you have time to unwind and enjoy a skin consultation with your Beauty Therapist, please arrive 15 minutes prior to your appointment. Please understand that if you arrive late, your treatment time may need to be reduced accordingly. Mobile phones should be switched off when entering the treatment area. Children under sixteen must be accompanied by an adult.

Client Care

Your enjoyment and privacy are important to us. Please let your Beauty Therapist know if there is anything we can do to improve your comfort during your treatment.

Skin or Health Considerations

For your safety, please inform your Beauty Therapist of any health conditions so that we can customize your treatment accordingly. If you are currently under medical supervision, undergoing treatment from your health care practitioner for any condition, or if you suffer from allergies, physical ailments or are pregnant, some treatments may not be advisable.

Please contact your Beauty Therapist directly prior to your appointment.

What if I'm Pregnant?

If you are pregnant some treatments are not recommended for women in their first trimester and some facial treatments are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.

Can I pay by Gift Card

Yes you can.

Cancellation Policy

Should you need to reschedule, cancel or amend your appointment 24 hours’ notice is required. Cancellations or rescheduling with less than 24 hours’ notice may incur a 50% cancellation fee.

COVID-19 Spa Services Update

Strict hygiene practices in compliance with Government Public Health Regulations will be applied every day in our concept stores and spas;

  • Benches and treatment surfaces are cleaned regularly with anti-bacterial, hospital grade disinfectant and 70% alcohol wipes

  • Sterilization and sanitization of tools and equipment after each client

  • Thorough hand sanitization methods by all clients and team members

  • Towels, linen and robes are newly laundered and changed between each client.

  • Disposable hygiene tools and single use items will be used in the treatment room and retail areas

  • Additional hand sanitizer stations available for customers

  • Client pre-treatment health history updated at every client visit.

  • Extra time allowed between treatments for thorough treatment room cleaning and no client waiting periods.

  • All touch points including treatment beds, seating areas, door handles, benches will be disinfected with 70% alcohol after each client.

Client Responsibilities

  • Clients cannot be accompanied by friends or family (including children)

  • Clients will be required to sanitize their hands on entry to the store and will be asked to wash their hands on entry to the treatment room.

  • Clients will need to cancel their treatment if showing any symptoms of cold or flu.

  • Towels, linen and robes are newly laundered and changed between each client.

  • There will be no self-service of beverages.

  • Social distancing guidelines of 1.5mtrs will be followed in the retail areas.